Damaged, Lost, or Missing Packages

JADASH PRODUCTS® wants customers to receive their orders safely and correctly.

Damaged deliveries

If a package arrives damaged, retain the product and packaging and take clear photos of the item, shipping box or mailer, label, and visible damage.

Missing or delivery-scan issues

If tracking indicates delivery but the package cannot be located, check the delivery area, household members, neighbors, building staff, mailroom, and the carrier when appropriate.

Request support

Contact JADASH through Contact Us and include the order number, tracking information, and supporting photos when applicable. Available resolution options depend on the order details, carrier status, evidence, inventory, and applicable payment or carrier procedures.